Find answers to the most common questions about our custom bag manufacturing process, pricing, and services.
Our minimum order quantity varies depending on the product type and customization requirements. For standard products, MOQ is 100 pieces, while custom designs may have higher MOQs. Contact us for specific details based on your requirements.
Production time typically ranges from 15 to 30 days after sample confirmation, depending on order quantity and complexity. Rush orders may be available with additional fees. We provide a detailed timeline during the quotation process.
We accept various payment methods including bank transfer (T/T), PayPal, and letter of credit (L/C). Payment terms are typically 30% deposit with order confirmation and 70% balance before shipment.
Yes, we have a comprehensive quality control process. Every bag undergoes multiple inspections during production and before shipment. We check materials, stitching, hardware, dimensions, and overall construction to ensure they meet our quality standards.
Yes, we specialize in custom bag designs. You can provide your own designs or work with our design team to create unique bags that match your brand identity and requirements. We offer complete customization of materials, colors, sizes, and features.
Absolutely! We offer various branding options including screen printing, embroidery, heat transfer, and leather patches. You can provide your logo in vector format for the best results.
We work with a wide range of materials including various fabrics (canvas, nylon, polyester), leather (genuine and synthetic), and eco-friendly options. We can source specific materials based on your requirements and budget.
Yes, we highly recommend ordering a sample before mass production. Sample orders help ensure the final product meets your expectations. Sample costs vary based on complexity and are typically deducted from your final order.
Our factory has a production capacity of 50,000+ bags per month, depending on complexity. We have the capability to handle both small custom orders and large wholesale quantities efficiently.
Yes, we hold various certifications including ISO 9001 for quality management and BSCI for social compliance. We can also provide specific testing reports upon request.
We implement strict quality control at every stage: material inspection, in-process quality checks, and final inspection before shipment. Our quality team follows detailed checklists to ensure every bag meets specifications.
Customer satisfaction is our priority. If you're not satisfied with product quality, please contact us immediately. We'll work with you to resolve any issues, which may include replacement, repair, or refund depending on the situation.
We offer various shipping options including sea freight, air freight, and express delivery (DHL, FedEx, UPS). The best option depends on your budget and delivery timeline. We'll recommend the most suitable method during the quotation process.
Shipping times vary by method: Express (3-7 days), Air freight (7-15 days), Sea freight (30-45 days). These are estimates and may vary based on destination and customs clearance.
We handle export procedures from China, but import duties and customs clearance at the destination country are typically the responsibility of the buyer. We can provide all necessary documentation to facilitate customs clearance.
We accept returns for defective products or significant deviations from agreed specifications. Returns must be requested within 14 days of receipt and products must be in original condition. Custom-made items may have different return policies.
If you didn't find the answer to your question, feel free to contact us directly. Our team is ready to help! and we'll get back to you with a custom quote within 24 hours.
